Web page
General Terms and Conditions
The principal terms applying to access and use of the Coplug platform on every plan.
Version 1.0 · Effective 1 October 2026
Trust, security and governance
Trust Centre
Find the current terms, policies and assurance documents that explain how Coplug operates, protects information and supports responsible use.
Current document versionsIndependent assuranceClear contact routes
Service terms
The documents that govern access to Coplug, its plans, features and Credits.
Web page
Plan and Feature Terms
Plan entitlements, Credits, service limits, Enterprise exclusions and Early Access features.
Version 1.0 · Effective 1 October 2026
Privacy and data use
How Coplug handles personal data, device information, customer content and model improvement.
Web page
Privacy Policy
How personal data is collected, used, protected, retained and shared across Coplug services.
Version 1.0 · Effective 1 October 2026
Web page
Data and Model Use Notice
How memory, model training, derived representations and anonymous usage data are kept separate.
Version 1.0 · Effective 1 October 2026
Web page
Cookie Policy
What Coplug stores on, or reads from, your device and how you can manage your choices.
Version 1.0 · Effective 1 October 2026
On request
Data Protection Impact Assessment
Our assessment of privacy risks and safeguards for the Coplug platform.
September 2026 · Available to customers and procurement teams on request
Responsible and accessible use
The rules for using Coplug safely and information about the accessibility of our services.
Web page
Acceptable Use Policy
The content and activities prohibited when using Coplug, including patient-identifiable data.
Version 1.0 · Effective 1 October 2026
Web page
Accessibility Statement
Our accessibility standards, current features, known limitations and improvement programme.
Last updated 28 April 2025
Security and assurance
Independent certification and assurance relating to our security and data protection controls.
Certificate
Cyber Essentials Plus
Independent assurance that our ICT defences met the Cyber Essentials Plus implementation profile.
Certified 25 September 2026 · Recertification due 25 September 2027
Certificate
NHS Data Security and Protection Toolkit
Confirmation that Coplug completed the NHS data security and protection self-assessment.
Standards met · Valid to 30 June 2028
Governance and ethics
Our conduct as an employer and a business, including labour practices and supply chains.
Web page
Modern Slavery Statement
Our statement on employment practices, supply chains and ethical responsibilities.
Financial year ending 31 July 2025 · Approved 01 January 2026
Need something else?
For procurement, privacy or assurance enquiries, contact our team and tell us which document you need.